Everything is custom made in New York City in our exclusive jeweler's shop.

We can custom design using natural or lab grown diamonds- it all really depends on your preference, budget, vision, etc. We have wonderful ethical sourcing partners and work with both all the time. If you’re looking for more guidance on which type of diamond is best for you, rest assured we’ll talk through both options so you feel informed and excited about the diamond you choose!

Yes! All of our diamonds are ethically sourced and adhere to the Kimberley Process.

You can refresh your jewelry as needed with a simple yet effective homemade solution:

• Step 1: Combine warm water with a few drops of mild dish soap or a splash of Windex. 
  

• Step 2: Drop her in and allow your ring to soak for 20-30 minutes, letting the solution dissolve any built-up residue. 
  

• Step 3: Use a soft-bristled toothbrush to gently scrub around any intricate details, paying special attention to the pavilion- the lower part of your diamond where oils often collect. 
  

• Step 4: Rinse in lukewarm water and pat dry with a soft, lint-free cloth. Voila—your ring is back to shining like new!
  

• Step 5: Store the solution in an airtight container for future use and make a fresh batch as needed.
  

For more recommendations on caring for engagement rings, in particular, here’s our full care guide!

Custom design: Our custom design ring process allows you to work hand-in-hand with Susie to bring your dream ring to life— whether or not you already have a vision for it! This process is efficient but highly personal and allows for multiple virtual design, sourcing, and review calls to ensure no detail is overlooked and your engagement ring is unique and meaningful.

Made-to-order: We are SO excited to start offering made-to-order rings in Fall of 2025. You will be able to choose from a handful of our most popular design styles, select your diamond, and customize your setting, prongs, and other details directly on our website. Modification options for each ring style have been thoughtfully set by Susie, based on style combinations that she’d offer and stand behind in a fully custom design. This approach allows us to offer ring options at a mid-tier price point without compromising quality- and allows for a quick, seamless, fun and accessible process for those who love signature Susie Saltzman designs and feel confident making design selections without hand-holding.


Ready-to-ship: These are pieces available for purchase directly through our Shop. They are one-of-a-kind Susie Saltzman designs but have already been designed and fabricated. You can sometimes modify the size by +/- up to 2 ring sizes in these pieces, but otherwise they come as they are and can ship within a week!

Custom design: Our custom design ring process allows you to work hand-in-hand with Susie to bring your dream ring to life— whether or not you already have a vision for it! This process is efficient but highly personal and allows for multiple virtual design, sourcing, and review calls to ensure no detail is overlooked and your engagement ring is unique and meaningful.

Made-to-order: We are SO excited to start offering made-to-order rings in Fall of 2025. You will be able to choose from a handful of our most popular design styles, select your diamond, and customize your setting, prongs, and other details directly on our website. Modification options for each ring style have been thoughtfully set by Susie, based on style combinations that she’d offer and stand behind in a fully custom design. This approach allows us to offer ring options at a mid-tier price point without compromising quality- and allows for a quick, seamless, fun and accessible process for those who love signature Susie Saltzman designs and feel confident making design selections without hand-holding.


Ready-to-ship: These are pieces available for purchase directly through our Shop. They are one-of-a-kind Susie Saltzman designs but have already been designed and fabricated. You can sometimes modify the size by +/- up to 2 ring sizes in these pieces, but otherwise they come as they are and can ship within a week!

Since the majority of our jewelry is made-to-order, you can typically expect your pieces to ship ~4-6 weeks after placing your order. Some Shop pieces, however, are available to ship within a week, and custom orders often take closer to 8 weeks. If you’re ordering from the Shop, you can find the expected shipping window for your piece on its product page. 

Once an order ships, you will receive an email with tracking and all domestic US deliveries are 2-day shipping once out the door. 

Note that you’ll typically need to have someone home and available to sign for an item upon delivery.

If you need to place an expedited order or have other shipping timeline questions, you can reach out to custom@susiesaltzman.com.

Of course! Once your jewelry has been fabricated and shipped, you will receive an email with tracking information. If you ever have questions about your order before it has shipped, feel free to reach out via email and we’re happy to provide an update!

We sure do! If your order will require shipment outside of the domestic US, kindly email us at custom@susiesaltzman.com with the piece you’re interested in and the shipping address, and we’ll provide a quote for the shipping cost.  

We do not. Because each piece of jewelry we fabricate is made-to-order, we aren’t able to accept returns or refunds. That said, if you have a specific question and/or a quality concern about a piece you purchased, please feel free to email us and we’ll do what we can to help!

We do not. Because each piece of jewelry we fabricate is made-to-order, we aren’t able to accept returns or refunds. That said, if you have a specific question and/or a quality concern about a piece you purchased, please feel free to email us and we’ll do what we can to help!

Whether you have ring details in mind, have seen a design you loved on our Instagram, or are just beginning to think about it for the first time, custom design is right for anyone who wants to be closely involved in the process and looking for a uniquely special or specific ring. We’ll hold your hand through every step of the design and fabrication process. Our collaborative approach ensures we have your input and approval at every milestone, and we’ll provide as much or as little guidance as you need, depending on your vision!

It’s helpful to have an idea of what diamond shape and style of ring you are gravitating toward. From there, we will help you with all the details!

Custom rings start at $15,000 and price varies drastically from ring to ring depending on each person’s unique preferences. For a complimentary design consultation, please fill out the contact form above and we’re happy to provide an investment range estimate based on your vision!

We’ll typically work together for 2-3 months. This includes sourcing and selecting your diamond, custom designing your ring, and one-of-a-kind fabrication here in New York City— That doesn’t mean you have to be in the NYC area. We work completely virtually with many of our clients! :) 

For all custom FAQs, visit our Custom Design page!